Due to the nature of the adult toys, any that have already shipped cannot be canceled or returned, regardless if it is opened or not, for health and safety reasons. Please understand that we can't make exceptions for returns. However, if your item is defective or broken upon receipt of the package, it CAN be replaced.
Orders that are still 'Processing' may be canceled before they ship, and orders that have been updated to 'Processed' may be canceled if notified quickly enough. For cancellations, the bank
takes 1 to 2 business days to refund the money. For cancellations before shipment has been made, reply to your order confirmation email. DO NOT fill out this return request form for a cancellation.
For non-sexual products, like tee shirts, stickers (unused), and others, they CAN be returned and the money refunded. Upon receipt of the item in like-new condition, the order will be refunded. Again, the bank can take 1 to 2 business days to process the return.
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